Onshore/Offshore Support 24/7

Onshore/Offshore Support 24/7

RECRO Onshore-Offshore model combines an onshore Engagement Consulting, project management, specialized team lead with offshore resources resulting in significant cost savings while ensuring quality of Service delivery is maintained.

Clients choose this approach for many reasons:

  • High cost of a permanent workforce
  • Difficulty in finding qualified support staff in the local market
  • Employee turnover
  • Scalability, in overall resources and current resources, as projects commence and others end
  • Offshore resources have prior Project implementation experience and can be brought on-site if needed
  • Centralized points of contact, both onshore and offshore

Our methodology and processes have been refined over the course of multiple support engagements and can help you achieve operational excellence at a reasonable cost. Customers find that they can expand their coverage while simultaneously reducing cost.

Service Offerings:

  • Remote Application Maintenance – patches, updates etc.
  • Production support for Operating System issues and Database support
  • Custom development and Enhancements
  • Technical and Functional Consulting
  • Upgrades and IT Helpdesk Support

We are offering Onshore-Offshore model combines an onshore Engagement Consultant/Team Lead with offshore resources resulting in significant cost savings while ensuring quality of Service delivery is maintained.